Portal enquiries arrive as emails. The agent sees it in the morning, and the buyer has already booked an inspection with the agency two doors down. We connect realestate.com.au, Domain and your website to VaultRE, Agentbox or Rex so the contact exists, the listing is attached and the buyer hears back in a minute.
The turnaround on a portal enquiry that sits in an inbox overnight. Buyers enquire on three listings at once and go with whoever replies.
Contact created or matched, enquiry attached to the listing, agent notified, buyer texted with the next open home.
Sunday afternoon enquiries are answered on Sunday afternoon.
Built in your CRM and your SMS account. You own the connection and the documentation.
PropertyMe or Console for the rent roll. Google Business Profile messages and Facebook lead forms. Xero for the office ledger.
Appraisal requests from the website are the highest-value enquiry and get their own path.
What moves
Enquiries from realestate.com.au and Domain are parsed the moment they arrive and become a contact in your CRM, attached to the listing they came from, with the enquiry text and the buyer's stated requirements on the record. The agent sees it in the CRM, not in an inbox.
What moves
The buyer gets an SMS within a minute, from the listing agent's name, with the next open home time and a link to book a private inspection. First reply usually gets the inspection.
What moves
A website appraisal request is a potential listing. It goes to the right agent by suburb, with a task due within the hour, and the vendor gets an acknowledgement saying who will call. If nobody has called in two hours, the principal knows.
What moves
Property management enquiries route to PropertyMe or Console rather than the sales CRM, with the application link sent automatically. Office income can flow to Xero. Both are separate additions to the same connection.
Before you pay
Some of what is on this page you can get without us. The rest is where the money goes. Both are written down here so you can decide before the call.
VaultRE, Agentbox and Rex all import portal enquiries in some form, and a single-office agency with agents who live in the CRM may get enough from the built-in import. This build is for agencies where enquiries still sit in email overnight, where appraisal requests are not tracked, or where the reply depends on which agent is rostered.
Send a buyer three automated messages before an agent has spoken to them. One reply with the useful information, then a person.
How it works
Every step below is work you can verify. Ask any provider to show you the same list for what they are doing.
Which portals, which website forms, which CRM fields. Who gets sales enquiries, who gets rentals, who gets appraisals. What the buyer should hear back. One meeting with the principal and the office manager.
Your buyer database already has most of the people who enquire. We match on phone and email so a returning buyer's new enquiry lands on their existing record with the history intact.
An enquiry on a listing that sold yesterday. A buyer who enquires on four listings in ten minutes. A portal email in a new format. Each has a defined outcome before launch.
Every enquiry is logged against the listing and the agent. If a run fails, we are alerted, and the enquiry still reaches the inbox the old way.
What it costs
Portal and website enquiries into VaultRE, Agentbox or Rex starts from $2,500 for enquiry capture, CRM creation and the SMS reply. Appraisal routing, escalation and rental splitting push it toward $5,000. Live within two to three weeks.
The intake workshop and the written routing rules. Contact matching against your buyer database before launch. Portal parsing, CRM creation, the SMS reply and a log of every enquiry. A handover document the office manager can read.
Your CRM subscription and SMS credits, which stay in your name. Portal listing fees and portal-side settings, which do not change. Following up. The buyer is answered, an agent still calls.
You do. The connection lives in your accounts, on your subscriptions, with documentation your next provider could pick up. There is no retainer required to keep it running.
FAQs
If it has an API, and most do, the build is the same shape. We check yours on the audit call before quoting.
Portal enquiries arrive as structured emails to the agency. The connection reads those and parses them, so nothing changes on the portal side.
The listing agent's, from an Australian number in the agency's name. Replies go to the agent, not to us.
Yes. They are split at intake and routed to PropertyMe, Console or the property manager's inbox, with the application link sent automatically if you want it.
Two to three weeks for most agencies.
Related
The enquiry becomes a contact and prospective matter, the conflict check is assigned, and the client is acknowledged in your firm's words.
Law firmsSee how it works → HubSpotXeroA won deal raises the Xero invoice with the right line items and tax codes. Paid status comes back to the deal.
Any business with a sales teamSee how it works → WebsiteServiceM8The enquiry form creates the job, matches the customer and texts them back inside a minute. Quote follow-up and review requests optional.
Trades and constructionSee how it works →All nine are listed at integrations, and the general approach is on the systems integration page. Built for real estate among others.
The other half
This gives you hours back. It does not make the phone ring. If enquiries are the actual problem, the work is on the other side of the business: see SEO and web design. On the call we will tell you which half is costing you more.
Thirty minutes. Tell us what you run and we will map exactly what moves between them, what it takes, and what it costs. You keep the map whether or not you use us.
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