Legal
These terms cover how we work together: what is in scope, how quotes and invoices run, who owns what at the end, and where each side stands if something goes wrong.
Automatrix Digital Pty Ltd (trading as Automatrix) ACN 700 072 608 ("Automatrix", "we", "us", "our") is a technology and business automation services company registered and operating in New South Wales, Australia.
These Terms of Service ("Terms") govern your use of our website at www.automatrix.au (the "Site") and any services we provide to you. By using the Site, requesting a quote, or engaging us for work, you agree to these Terms.
Where we have signed a separate written agreement, proposal, or statement of work with you, that document takes precedence over these Terms to the extent of any inconsistency. These Terms cover everything that agreement does not.
Plain English: these Terms set out what you can expect from us, what we expect from you, and what happens if something goes wrong. If you have a signed proposal with us, that proposal wins wherever the two disagree.
Automatrix provides the following services, either individually or in combination:
The precise scope of any engagement is defined in the proposal or statement of work we issue to you. Anything not listed in that document is out of scope and will be quoted separately.
Search rankings, AI assistant citations, traffic volumes, conversion rates, and revenue outcomes depend on factors outside our control, including search engine algorithms, competitor activity, market conditions, and your own commercial decisions. We apply recognised professional methods and report honestly on results. We do not guarantee any specific ranking, placement, traffic figure, or revenue outcome unless we have stated that guarantee in writing and signed it.
Quotes and proposals are valid for 30 days from the date of issue unless stated otherwise on the document itself. After that they lapse and pricing may change.
An engagement begins when any of the following happens:
Once work begins, these Terms apply to the engagement whether or not the proposal was formally countersigned.
Requests that fall outside the agreed scope are handled as a variation. We will tell you the cost and the effect on the timeline before doing the work. We are not obliged to start a variation until you approve it in writing.
All prices are quoted in Australian dollars. Unless stated otherwise, prices exclude GST, and GST is added at the prevailing rate on invoices issued to Australian clients.
If an invoice remains unpaid after its due date we may, after giving you notice and a reasonable opportunity to pay, do any of the following:
We will always contact you before suspending anything. Suspension is a last resort, not a first response to a late invoice.
Deposits cover work scheduled and resources committed, and are generally not refundable once work has started. Where we have not started, we will refund the deposit less any costs already incurred on your behalf. Nothing in this clause limits your rights under the Australian Consumer Law.
Projects run to time when both sides hold up their end. You agree to:
Where a delay in receiving something from you pushes out the timeline, we will tell you and reset the schedule around our other commitments. Extended delays may require rescheduling the project, and where that causes us to incur additional cost we may charge for it.
You warrant that any content, logos, images, text, or data you give us does not infringe anyone else's rights and is not unlawful. You indemnify us against claims arising from material you supplied.
On full payment of all invoices for an engagement, ownership of the final deliverables created specifically for you passes to you. That includes the website design, page content we wrote for you, and custom code written for your project.
We retain ownership of our pre-existing materials, including frameworks, libraries, internal tooling, templates, methodologies, and any component we built before your project or use across multiple clients. Where those materials are embedded in your deliverables, we grant you a perpetual, non-exclusive, royalty-free licence to use them as part of those deliverables.
We do not licence you to extract our underlying tooling and resell it or use it to build competing services.
Until an engagement is paid in full, all deliverables remain our property and any licence to use them is conditional on payment.
We may show completed work in our portfolio, case studies, and marketing material, including your business name and logo, unless you ask us in writing not to. We will never publish anything you have told us is confidential.
Most projects rely on services we do not control, such as domain registration, hosting, email delivery, payment processing, mapping, analytics, and AI platforms. Where those carry a fee, we will identify it in the proposal.
Note on AI services: some of our work uses third-party AI platforms. Those platforms change models, pricing, and capabilities frequently. Where a change materially affects an agreed deliverable, we will tell you and propose an alternative.
Each of us may learn confidential information about the other during an engagement. Both of us agree to keep that information confidential, use it only for the purposes of the engagement, and protect it with reasonable care.
This obligation does not apply to information that:
Credentials you give us are stored in an encrypted vault and are used only for the work you have engaged us to do. How we handle personal information is set out in our Privacy Policy.
We warrant that we will perform our services with due care and skill, and that deliverables will substantially match the agreed scope.
We provide a 30 day defect period from delivery. If something we built does not work as specified, tell us within that period and we will fix it at no charge. This covers defects in our work. It does not cover new features, changes of mind, or problems caused by third-party services, by changes you or someone else made, or by content you supplied.
Your consumer guarantees: nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, our liability is limited to resupplying the services or paying the cost of having them resupplied.
Subject to Section 9 and to the extent permitted by law:
Each party is responsible for its own negligence. Nothing in this section limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
Either party may cancel a recurring service by giving 30 days written notice before the next billing date. Fees already paid for the current period are not refunded, and the service runs to the end of that period.
If you cancel a project after work has started, you remain liable for work completed and for costs we have committed on your behalf up to the cancellation date. We will invoice that amount and hand over the work in progress once it is paid.
Either party may terminate immediately by written notice if the other commits a material breach and does not remedy it within 14 days of being asked to, or becomes insolvent.
We will invoice for all work performed to that date, hand over deliverables you have paid for, transfer accounts held in your name on request, and return or destroy your confidential information. Sections covering intellectual property, confidentiality, liability, and governing law survive termination.
Support is included only where a proposal or a current maintenance plan says so. Where included, the response times and inclusions are those set out in that document.
Outside a maintenance plan, support and changes are charged at our current hourly rate, quoted before we start. We aim to respond to all enquiries within one business day. Business hours are Monday to Friday, 9am to 5pm AEST/AEDT, excluding NSW public holidays.
You agree not to use the Site to:
Content on the Site is provided for general information. It is not professional advice for your specific situation. We keep the Site accurate and available but do not warrant that it will be uninterrupted or error free.
We may update these Terms from time to time. The current version is always published on this page with its effective date. Changes apply to engagements entered into after the effective date.
For an engagement already under way, we will not apply a change that materially reduces your rights without telling you first and giving you a reasonable opportunity to raise it with us.
These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.
If a dispute arises, both parties agree to try to resolve it by discussing it in good faith before starting proceedings. This does not prevent either party from seeking urgent interlocutory relief.
If any part of these Terms is found unenforceable, that part is severed and the rest continues to apply.
Questions about these Terms, or about an engagement, can go to:
Automatrix Digital Pty Ltd
Trading as Automatrix | ACN 700 072 608
New South Wales, Australia
Email: info@automatrix.au
Web: automatrix.au
We aim to respond to all enquiries within one business day.
