You've hired us to look after part of your online presence, and a lot of that lives inside your VentraIP account, your domain name, web hosting, email, DNS and SSL. Rather than emailing passwords back and forth (never do that), VentraIP has a built-in way to grant us our own secure, limited login. It's called an Additional User. This guide walks you through it with a picture at every step.
BEFORE YOU STARTWhat you'll need
- Your VIPcontrol login (the email and password you use at vip.ventraip.com.au). This must be the main account holder login.
- About three minutes.
- One email address to invite: info@automatrix.au.
You never need to give us your password. The whole point of an Additional User is that we get our own login tied to info@automatrix.au, and you stay in full control.
IMPORTANTAdditional User vs Additional Contact
VentraIP has two similarly-named features. Picking the wrong one is the most common mistake, so here's the difference in one line each:
| Option | Can log in & manage services? | Use this for Automatrix? |
|---|---|---|
| Additional User | Yes — gets a limited login to manage your domain, hosting and email. | ✅ Yes, this is the one. |
| Additional Contact | No — only receives copies of emails like invoices. Can't log in. | ❌ No, we couldn't do any work. |
If you add us as a Contact instead of a User, we'll only get your invoice emails and won't be able to actually manage anything. The steps below use the correct one: Additional Users.
STEP 1Log in to VIPcontrol
Head to vip.ventraip.com.au and sign in with your usual VentraIP email and password.
Log in to VIPcontrol
Illustration of the VIPcontrol login screen.
STEP 2Open the account menu (top right)
Once you're in, look to the top-right corner. Click the drop-down menu next to your name.
Click your account name in the top right, then choose My Profile.
STEP 3Go to My Profile → Additional Users
On the My Profile page, scroll down until you see the Additional Users section, then click Add New User.
Additional Users
The Additional Users panel on the My Profile page.
STEP 4Add info@automatrix.au
Enter our email address exactly, then click Add User to confirm. That's it, VentraIP emails us an invitation automatically.
Add New User
Type info@automatrix.au and confirm with Add User.
The address is info@automatrix.au (note: .au, not .com.au). Copying and pasting it avoids typos that would send the invite to the wrong place.
STEP 5We accept the invitation
After you click Add User, VentraIP sends an invite to info@automatrix.au. We click the link and accept, and your account shows us as an active Additional User. Nothing else is required from you.
The invitation is only valid for 72 hours. We usually accept the same day, but if it's been a while and it expired, just repeat Step 4 to resend, or let us know and we'll prompt you.
PEACE OF MINDIs this safe? What we can and can't do
Adding an Additional User is VentraIP's own official, intended way to let a provider help you, it's far safer than sharing a password. Here's the reality of what it means:
- You stay the owner. You remain the main account holder. We're a limited user underneath you.
- Your password stays private. We log in with our own email, we never see yours.
- We can manage your services — domains, hosting, email and DNS, which is exactly the work you've asked us to do.
- You can remove us instantly at any time (see below).
VentraIP keeps an access log, so you can always see who logged in and when. If you'd ever like us to only handle one specific thing rather than have standing access, just tell us, we're happy to work whatever way makes you comfortable.
ANYTIMERemoving our access later
You're never locked in. To remove us whenever you like:
FAQCommon questions
No, and please don't. The Additional User method gives us our own separate login tied to info@automatrix.au. Your password stays known only to you.
Contacts and Users are separate sections. Make sure you're in Additional Users under My Profile, not Additional Contacts. A Contact only receives emails and can't log in, so it won't let us do any work. If you can't find it, send us a screenshot and we'll point you to it.
VentraIP's Additional User access is a fixed limited level, it can't be fine-tuned per service on their side. If you'd prefer we only touch one specific thing, tell us and we'll simply stick to that scope, or use a screen-share instead.
Invites last 72 hours. Just repeat Step 4 to send a fresh one, or message us and we'll accept as soon as it arrives.
No problem, most providers have a similar "invite a user / delegate access" option. Reach out and we'll send you the equivalent steps for yours.
We'll walk you through it live
Send us a message and we'll hop on a quick call or screen-share and get you sorted in a couple of minutes.