On Crazy Domains you don't add us as a user on your account. Instead you assign a contact (Registrant, Admin, Tech or Billing) on a specific domain or product to our Crazy Domains account. That hands us control of just that one service, without ever sharing your login. Here's the whole thing with a picture at each step.
READ FIRSTHow Crazy Domains is different
- It's per domain / per product, not whole-account. If we manage both a domain and hosting, you'll repeat these steps for each.
- You delegate using our Customer ID or Username, not just an email address.
- The request is confirmed from an email link and is valid for 48 hours.
BEFORE YOU STARTWhat you'll need
- Your Crazy Domains login (Account Manager).
- Automatrix's Customer ID or Username — see Step 1.
- About four minutes.
Crazy Domains delegates to another Crazy Domains account, so you need ours. Message us at info@automatrix.au and we'll send our Customer ID / Username straight back.
STEP 1Get our Customer ID from us
Send us a quick message and we'll reply with our Crazy Domains Customer ID (and Username). Keep it handy for Step 4.
STEP 2Open the domain or product
Log in to your Crazy Domains Account Manager. For a domain, open it in Domain Manager. For a product (hosting, email, etc.), find it and click Manage.
yourbusiness.com.au
Open the domain or product you want us to manage.
STEP 3Open the Administration tab
On that domain or product page, click the Administration tab/section. You'll see the contact roles: Registrant, Admin, Tech and Billing.
STEP 4Assign New → enter our Customer ID
Hover over the contact you want to delegate, click Assign New, choose Existing Customer, enter our Customer ID or Username, then click Send Assign Request.
Assign New Contact
Choose Existing Customer, enter our ID, then Send Assign Request.
For full management, assigning the Admin (and often Tech) contact is usually what's needed. If you're not sure, tell us what we're managing and we'll say exactly which to assign.
STEP 5We confirm within 48 hours
Crazy Domains emails us a confirmation link. Once we confirm, the delegated domain or product appears in our account and we can manage it, no login of yours required.
The confirmation link expires after 48 hours if it isn't confirmed or rejected. We usually confirm the same day, but if it lapses, just resend the request.
PEACE OF MINDIs this safe?
Yes. This is Crazy Domains' official way to let a provider manage a service for you, without sharing credentials:
- You keep your account. We only get the specific domain/product you delegate.
- Your password stays private — the service moves into our account to manage.
- Nothing else is exposed — other domains, billing and settings stay yours.
- It's reversible — see below.
ANYTIMERemoving our access later
FAQCommon questions
No. The domain or product is delegated to our own Crazy Domains account. Your login stays private.
Just ask, email info@automatrix.au and we'll send our Customer ID and Username right back.
Two. Crazy Domains delegates per service, so repeat Steps 2–4 for the domain and again for the product. It only takes a minute each.
The link lasts 48 hours. Just repeat Step 4 to send a fresh request and we'll confirm quickly.
No problem, we have guides for those too. Reach out and we'll send the right one.
We'll walk you through it live
Send us a message, we'll send our Customer ID and screen-share the whole thing if you like.